Eric Hsu
Mailing address: 900 S 94 Th Street, APT 1106, Chandler, AZ, 85224
Phone: 602-785-5083
Email: ehsu1995@gmail.com
Education
- Master of Science, User Experience - Arizona State University 08/2022 – 05/2024
- Bachelor of Arts, Psychology - University of Washington 09/2016 – 03/2020
Work Experience
Customer Relationship Manager - Fendodo Co., Ltd
Mar 2021 – Feb 2022
- Collecting customers' and employees' feedback on the official website and online class platform regularly for greater user experience
- Collaborating with clients, executives, and other senior advisors on solutions
- In charge of importing the Enterprise Resource Planning (ERP) system
- Resolving clients' suggestions, and complaints and responding accordingly
Customer Service Representative, Alternative Military service - Department of Civil Servant Development, Taipei City Government
- Collecting and analyzing customer feedback on the website in order to improve user experience
- Testing usefulness and desirability before the new website function is launched, and teaching customers how to use the E-learning Taipei website
- Training new customer service representative employee
- Representative of alternative military service at the Department of Civil Servant Development
Skills
- User Experience
- Usability Testing
- UX Research
- User Interface Design
- Figma
- Psychology
Programming Skills
Language Skills